BPO for U

A Feature Rich Pack Comprising of A book and Two CDs

• Conversation Skills
• Telephonic Skills
• Tele Marketing Skills
• Body Language
• Power Dressing
• Etiquette
• Positive Thinking
• Decision Making Skills

CD Features

• Emphasizes concepts as well as procedures
• Interactive and visually appealing
• Richly designed with extensive examples
• Comprehensive coverage and well researched content
• Supercharged with latest BPO trends & practices

Textbook Features

• International design standards
• Real-life examples
• Abundance of role-plays
• Relevant and extensive FAQs
• Simple yet rich language
• BPO industry facts and figures
• Additional reference material (Appendices & Glossaries )
• Equal emphasis on professional dills and soft skills

System Requirements

• Pentium Processor
• 128 MB or higher RAM
• True/High Color Display
• 800x600 Resolution
• Soundcard with speakers
• CD-Rom Drive
• Windows 95/98/2000ME/XP

Installation

Insert the CD in your CD-Rom drive and wait for some time. The CD will start automatically.

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